Privacy policy

Privacy Policy

Vellior is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our website and services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

  • Personal information such as name, email address, billing and shipping address, phone number, and payment details.
  • Order details including products purchased, transaction history, and preferences.
  • Technical information such as IP address, browser type, device information, and cookies when you visit our site.

2. How We Use Your Information

Your personal data is used for the following purposes:

  • To process and fulfil your orders.
  • To provide customer support and respond to inquiries.
  • To improve our website, products, and services.
  • To send marketing communications, promotions, and updates (only if you have opted in).
  • To comply with legal obligations and prevent fraud.

3. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Performance of a contract (to fulfil your purchase).
  • Consent (for marketing communications).
  • Legal obligations (for tax, accounting, or compliance purposes).
  • Legitimate interests (to improve customer experience and protect against fraud).

4. Sharing Your Information

We may share your personal data with trusted third parties only when necessary, such as:

  • Payment processors to complete transactions securely.
  • Logistics and courier companies to deliver your order.
  • IT and analytics providers to maintain and improve our website.
  • Authorities when required by law.

We do not sell or rent your personal data to third parties.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

6. Your Rights

Under UK GDPR, you have the following rights:

  • The right to access, update, or delete your personal data.
  • The right to object to processing or request restrictions.
  • The right to data portability.
  • The right to withdraw consent for marketing at any time.
  • The right to lodge a complaint with the Information Commissioner’s Office (ICO).

7. Cookies

We use cookies to enhance user experience, analyse traffic, and personalise content. You may disable cookies in your browser settings, but this may affect site functionality.

8. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, or disclosure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:
contact@vellior.co

This Privacy Policy complies with the UK GDPR and the Data Protection Act 2018.

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